Friday, June 12, 2009

The end of the fight?

We finally heard back from the Social Security office this past week. The supervisor called and apologized to John (no formal written apology), and said he'd take John's advice about using the ADA definition of Service Dogs from now on in the office. Everything sounded good and he seemed to be getting a clue about Service Dogs...but then he had to go and ruin it by saying, "Yeah, and next time you come in, just give us a call firs, so we know you're coming." Um...why? *eye roll*

But we did hear from the main SSA office...who were extremely apologetic, and also said that they'd use the ADA description from now on also. The office of the Inspector General had called them after getting John's complaint. So the wheels are turning slowly, but they are turning...and the parties involved are calling to apologize.

Things are looking up. Now we just have to "lose" John's Social Security card so he has an excuse for going back into that office...with no phone call in advance of course.



Denise Portis said...

It's just unbelievable to me that a government agency is at fault about this!

What's worse is that this agency has had service dog DEMOS there from what I understand.

I think my mom and plenty of others should "lose their SS card" and show up on the same day.

Hearing assistance dog

Melissa Mitchell said...

sigh. Some people are so slow to change. you could always just go on to get copies of literature they keep in the office.

Tina said...

I am so with you Denise.. Ill lose mine and bring Echo with me... her tag is still good til November 2009!


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