We finally heard back from the Social Security office this past week. The supervisor called and apologized to John (no formal written apology), and said he'd take John's advice about using the ADA definition of Service Dogs from now on in the office. Everything sounded good and he seemed to be getting a clue about Service Dogs...but then he had to go and ruin it by saying, "Yeah, and next time you come in, just give us a call firs, so we know you're coming." Um...why? *eye roll*
But we did hear from the main SSA office...who were extremely apologetic, and also said that they'd use the ADA description from now on also. The office of the Inspector General had called them after getting John's complaint. So the wheels are turning slowly, but they are turning...and the parties involved are calling to apologize.
Things are looking up. Now we just have to "lose" John's Social Security card so he has an excuse for going back into that office...with no phone call in advance of course.
44 minutes ago